These Terms and Conditions apply to visits and purchases at Silver Sea Day Spa in Willow Glen, San Jose. By booking or checking in, you agree to the policies below. For how we handle personal information, see our Privacy Policy.
We reserve the right to request credit card info at the time of booking.
We respectfully request that all changes and cancellations be made at least 24 hours in advance by emailing info@silverseadayspa.com or calling 408.258.8898. If the appointment is not cancelled at least 24 hours before the appointment, we reserve the right to charge 50% of the cost of the service.
We serve all non-pregnant women and men of all ethnicity who are ages 18 and up.
New clients: Please arrive 10 minutes early.
Regular clients: Please arrive on time. If you arrive more than 10 minutes late, we may need to reschedule.
Silver Sea Day Spa accepts cash, debit cards, all major credit cards, and Silver Sea Gift Certificates.
Effective February 2019, Silver Sea Day Spa charges a 2% fee for using a credit card at check-out. There are no surcharges for using a debit card, prepaid card, or cash payments.
It is customary, though not required, to leave a gratuity for your service provider. Gratuities are left to the discretion of each client. 15% is considered the minimum of a decent tip; 20% and up is considered excellent.
It is the responsibility of the recipient of the certificate to show our front desk staff the voucher code located on the front top right of the gift certificate. A gift certificate can only be redeemed once with a valid voucher code. There will be no exceptions to this policy.
All services and products purchased, including gift certificates, are non-exchangeable and non-refundable.
Silver Sea Day Spa is not responsible for lost items or items left behind.
At Silver Sea Day Spa, we are committed to maintaining high professional standards for all of our valued clients. We kindly request that you practice proper etiquette toward our staff in return.
As a valued client, it is your responsibility to:
Questions about these policies? Email info@silverseadayspa.com or call 408.258.8898.